Very helpful and knowledgeable. Quite a difference from the big box stores.
Use to be able to find that one item nobody else had, not so anymore
Very good alway go at the vinton store good people
I've been going to northwest hardware since it was built! They have a lot of cool hard to find things and they have a large Case knife selection. I purchased a very expensive knife there a month ago for my father's 70th birthday and he loves his fossilized mammoth ivory tusk knife! I went back on Friday to purchase myself a nice new Case knife. Well that's where the bad experience started. I asked the lady if she could please unlock the display case so I could look at a few. She replied she was busy, and all she was doing was eating a cookie not checking out people or doing anything of importance! So I waited patiently and when another lady was done checking out people she said I'll be right there thank you for waiting sir. In the mean time the other lady is on her way back toward the case and says well I was going to open it but he can just wait. I thought lady I spent 300 $ on a knife last month and was about to purchase another one for myself until you came over here. So anyway the helpful young lady informed me that the didn't have that one I was looking for but showed me a very nice knife that was very similar to the one I wanted and also let me know it was on sale that day for much less than the other one I wanted. I purchased the knife only because the young lady was very nice and knowledgeable about the knives there. I was ready to walk out after the attitude I got from the older lady but wanted to give the young lady a chance to keep the sale. I've been coming in this place for a long time but until the older lady with the terrible attitude changes that I won't be coming there unless I can't find what I need somewhere else! Very disappointing to me as I use to love to shop here. :(
Friendly staff. Nice selection
Northwest True Value is a US Hardware Store based in Vinton, Virginia. Northwest True Value is located at 2113 E Washington Ave, Vinton, VA 24179, USA.
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